If you’re unhappy for any reason, let us know why. Our friendly support staff is standing by. Products purchased from CloudNeuf may be refunded only if canceled within 30 days of the date of the transaction.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by CloudNeuf in accordance with the terms and conditions of the applicable product or service agreement. You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance.

Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.

The purpose of the refund is for customers to try and understand whether the services provided by CloudNeuf suit their needs. In any way, CloudNeuf will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). CloudNeuf remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.